Naples Airport Shuttle (referred to in the agreement as "we, us, our") acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you (referred to in the agreement as the "Client") and the Supplier.
1 Introduction
1.1 By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and placed on our website from time to time as well as other information contained in the website and shown on your confirmation document. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking.
1.2 By making any booking (online or by telephone) through our company, you are entering into a contract with the Supplier for the supply of the requested services and not with us. You agree to be legally bound by these terms and conditions of use as they apply to your order.
1.3 If you do not wish to be bound by these terms and conditions then you may not place an order via our website.
2 Booking
2.1 To make a booking you must follow the booking procedures mentioned on the "Book" page of our website. All bookings must be made at least 24 hours prior to your departure.
2.2 All booking must be confirmed by valid credit card as a part of booking process. We reserve the rights to obtain validation of your credit card details before providing you with the requested service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier.
2.3 We are entitled, on behalf of the Supplier, to reject any booking placed by you. We cannot guarantee to successfully assign a Supplier to every booking request. In case that we are unable to assign a Supplier to your booking request, we will inform you of that fact. We will acknowledge your booking request by issuing a booking confirmation voucher on behalf of the Supplier to the e-mail address you have given us upon booking process. Supplier details will be provided only if your booking request is accepted by the Supplier.
2.4 By placing a booking on our website, you confirm that all details you provide to us for the purpose of ordering a transfer from the Supplier will be correct, that the credit card which you use is your own and that there are sufficient funds to cover the cost of the requested service.
2.5 For bookings that are successfully assigned to a Supplier, a booking confirmation will be provided detailing your transfer details, the Supplier's contact details and your unique booking number. It is your responsibility to check the details of your booking prior to travel and inform us if there are any errors or omissions. Naples Airport Shuttle cannot be held responsible if the details provided during the booking process are incorrect.
3 Prices and Payment
Please Note: Updates and errors in advertised and confirmed prices and other website details sometimes can occur. You must check the price of your chosen transfers while booking.
3.1 Details of the prices for the Service, and the methods of payment are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your booking request. The price of any Service on our website may change before you place an order.
3.2 We will inform you in case a Service's correct price is higher than that mentioned in your booking request and you may cancel your request or decide whether or not to keep it at the correct price. If your request has been already paid in advance and you wish to cancel it, you will receive a refund of all monies you have paid.
3.3 Prices quoted are based exclusively on a per-vehicle basis.
3.4 In general you can choose between paing in cash to the driver upon arrival, by credit card in advance or in the car. We cannot guarantee that the payment by credit card in advance or in the car will be possible on all destinations shown on our website. The cards we accept are set out on the "Book" pages of our website.
4 Special Requests
4.1 If you have any special requests, please include them in the booking form at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
5 Updates and Cancellation Policy
5.1 All updates can be made by contacting (via email or by telephone) one of our representatives up to 5 hours prior to your transfer booked date, otherwise any update requests must be reported to the Supplier by calling through to emergency phone number, which will be stated on the booking confirmation. "Last Minute" updates can be made no later than the assigned driver heads to the agreed meeting address. Updates reported later than the above time period will not be accepted. Whilst we will try to assist, we cannot guarantee that any requests for updates will be met. Charges may apply.
5.2 In general cancellations can be made directly on our website at any time but no later than 24 hours before your transfer. Any exceptions from this rule will be stated in your booking confirmation. Charges may apply.
5.3 Updates and cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge the cancellation charges shown in their booking conditions (which may be as much as 100% of the cost of the transfers and will normally increase closer to the date of departure).
5.4 We will inform you as soon as reasonably possible if the Supplier needs to make a significant update to your confirmed transfer(s) or to cancel it(them). We will also use all reasonable efforts to find alternative suitable solutions for you at no extra cost, but we will have no further liability to you.
6 Naples Airport Shuttle's Responsibility
6.1 We act as a booking agent between the Client and the Supplier. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers offers; passing on booking information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
6.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
6.3 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
7 Client's Responsibility
7.1 It is the Client's responsibility to travel with the booking confirmation which lists arrival instructions (which differ at each airport, cruise terminal, train station, hotel or private address) and all of the relevant local contact numbers in the event of an emergency. This is made clear on your booking confirmation and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking confirmation.
7.2 If your flight is diverted, we recommend that you contact the Supplier as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the Supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
8 Force Majeure
8.1 Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or update any booking because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.
9 Complaint Policy
9.1 If you encounter a problem with your transfer, please contact Naples Airport Shuttle or the Supplier and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
9.2 If you have any service issues upon your return, in relation to services booked with us, your complaint must be sent as soon as possible. We will contact the Supplier and endeavour to resolve all service issues within 30 days of notification.
9.3 You can submit your complaint within 15 days. Complaints registered after this time period will not be accepted.
10 Legal Domicile
10.1 Our terms and conditions and your use of our web site are governed by the laws of Italy, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Italian courts.
10.2 These terms and conditions, together with the privacy policy, booking form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service on behalf of the Supplier.
11 Contract Validity
11.1 Should any provision or term of this contract become or be declared illegal invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
